Product information, troubleshooting, FAQs and assistance for your Phanteks products.
Frequently Asked Questions
ARGB (Addressable RGB) allows individual LEDs to be controlled independently, enabling multiple colors and lighting effects to be displayed at the same time on a single ARGB product. In comparison, standard RGB products typically display the same color across all LEDs at any given time.
However, not all ARGB products use the same implementation, and compatibility can vary between products and controllers. Always check the product specifications and connection requirements before connecting an ARGB product.
You don’t need the Nexlinq app directly for housing your PC in the Matrix-supported cases. However, the Nexlinq app is required to set up and customize the Matrix display (system stats, animations, lighting, and custom visuals). Without the app, the Matrix screen cannot be configured and will show the text ‘Matrix 600’ or ‘Matrix 900’ depending on the Matrix display size.
NexLinq is Phanteks’ hardware and software ecosystem for controlling compatible fans, lighting, displays, and other connected devices.
Check the device connections and ensure the latest version of NexLinq software and firmware is installed. As of currently the software and firmware are installed separately from each other; therefore, press the ‘Check For Update’ until there are no more updates and the software is up-to-date. If the issue persists, contact Phanteks technical support.
Compatible Phanteks ARGB products can be controlled through supported 5V 3-pin mainboard ARGB headers. If you wish to use third-party software to control the ARGB, you can use the mainboard adapter. Depending on the product, this will be included.
Most products have their product manual in the accessory box or directly printed on the packaging if the installation only contains a few steps. For the latest version, we always recommend checking the online manual, which can be found under the support section of the product page.
Because there are many different GPU sizes, it is always recommended to check the GPU clearance beforehand. If the length of the GPU fits within the clearance numbers, the GPU should fit neatly. This information can be found within the ‘Specifications’ section on the product page.
The Phanteks website provides product information, specifications, features, compatibility information, manuals, downloads, and other resources for Phanteks products.
The Phanteks website is designed to provide product information and support. Products are available through authorized retailers and distributors. If you live within the USA, please visit our official online store: phanteks.store
Visit the product page for the product you are interested in. Product pages contain available specifications, features, compatibility information, downloads, and other relevant product details.
Compatibility information is provided on the corresponding product page where available. If you cannot find the information you need, contact our support team.
Product dimensions and other physical specifications can be found on the individual product page under the ‘Specifications’ section.
Information for discontinued products, also called ‘End of Life’ EoL for short, may remain available on the Phanteks website for reference. Availability of documentation and support may vary by product.
Product manuals can be found on the individual product page under the ‘Support’ section.
If you cannot find the information you are looking for, please contact our support team with your product name or model number.
Product availability varies by region and retailer. If a product is not currently available, check other authorized retailers or contact the appropriate regional Phanteks support team.
Use the Where to Buy section on the Phanteks website to find available retailers and distributors in your region.
Installation information is provided in the product manual and on the relevant product page. If you need additional assistance, contact our technical support team.
First, check the product manual and available troubleshooting information. If you are still experiencing an issue, contact our support team and provide the product model and a description of the issue.
For technical support in the United States, contact support@phanteksusa.com. For other regions, please use the appropriate regional support contact provided by Phanteks.
Please include your product name or model number, a description of the issue, and relevant system information. Photos or other details may also help our support team diagnose the issue more quickly.
Check the compatibility and supported configurations listed on the product page. If you are unsure, contact our support team before installation.
Supported mainboard formats vary by product. Please refer to the specifications of the relevant product to see the which sizes are supported.
Many Phanteks products are designed to work with standard PC hardware and industry-standard connections. Compatibility depends on the specific product and configuration; depending on the product, it will state in the specifications what kind of connector is used. For example, our NexLinq products have their Linq6 single-cable solution; this will then only work with our NexLinq Hub. An additional adapter cable is available if you wish to use the Linq6 connection to a standard JST.
Warranty coverage varies depending on the product and region. Please refer to the applicable warranty information for your product or check our warranty page.
If your product is experiencing a suspected defect, contact the appropriate Phanteks support for assistance.
For RMA and warranty service, contact rma@phanteks.com with your product information and a description of the issue.
Please provide the product model, a description of the issue, proof of purchase where applicable, and any additional information requested by our RMA team.
An RMA (Return Merchandise Authorization) is the process used to authorize the return of a product for warranty or service evaluation. Please contact the RMA team before sending a product back.
Plug-and-Play ARGB Lighting
Phanteks ARGB lighting is plug-and-play, with no software required. Compatible products can also be connected to supported ASUS or MSI motherboards for software-based lighting control when desired.
Custom Lighting Effects
Phanteks ARGB products feature custom-developed color modes and lighting patterns. We believe ARGB lighting can be both functional and stylish when the right colors and patterns are used, which is why compatible Phanteks controllers come pre-installed with a selection of carefully designed lighting effects.
30 LEDs for Smoother Lighting
With 30 LEDs per product, Phanteks ARGB lighting delivers a smoother color gradient and more refined lighting compared to products with fewer LEDs. The higher LED density allows more color transitions and tints to be displayed simultaneously, creating more detailed and vibrant lighting effects.
ARGB (Addressable RGB) and standard RGB use different connectors and voltages. ARGB typically uses a 3-pin, 5V connector, while standard RGB uses a 4-pin, 12V connector.
These two standards are not interchangeable. Do not connect an ARGB product to a 12V RGB header or a standard RGB product to a 5V ARGB header, as doing so may damage the LEDs or other connected components.
Always check the connector and voltage requirements of your product and motherboard before connecting ARGB or RGB lighting.
Phanteks ARGB lighting is compatible with motherboards that support standard 5V addressable RGB control, including ASUS Aura Sync and MSI Mystic Light-compatible motherboards.
Check your motherboard specifications for a 3-pin, 5V ARGB header. ASUS may refer to this as an AURA Addressable Header, while MSI may refer to it as a Mystic Light Sync Rainbow header.
Always verify the connector and voltage requirements before connecting your Phanteks ARGB product.
Each Phanteks ARGB product requires up to 1A of current. Check your motherboard specifications to determine the maximum current supported by its 5V ARGB header.
The number of ARGB products that can be connected safely depends on the motherboard’s specified current limit. Do not exceed the maximum current rating of the ARGB header.
The maximum number of ARGB products that can be connected depends on the controller, hub, and available ARGB outputs. Always check the specifications and connection requirements of your specific Phanteks product before connecting multiple ARGB devices.
For current products using the NexLinq Hub, please refer to the relevant product documentation for connection and power limits.
Most Phanteks ARGB products can be connected directly to a compatible motherboard using an ARGB motherboard adapter. Connect the adapter to the motherboard’s 5V, 3-pin ARGB header and to your Phanteks ARGB products.
Phanteks ARGB products can be daisy-chained, allowing multiple compatible products to share a single ARGB header on the motherboard. Check your motherboard and product specifications for connector compatibility and maximum power limits.
Some motherboards may include a compatible ARGB adapter cable. If an adapter is required and not included, check the product specifications for the appropriate connection method.
With our current controller, the NexLinq Hub, it is only possible to have a single controller connected. This is because our NexLinq software can only recognize a single Hub to send data to. If multiple hubs are connected to the mainboard, the first one recognized on startup by the mainboard will have the priority.
Press and hold the ‘Mode’ for 2 seconds until the LEDs turn off. When using software control, please consult with the mainboard manufacturer.
